At Syeda Alishba’s Art Studio, there is no Return & Exchange policy. If your order is being delivered by TCS then the parcel must be paid for and received before it can be opened and checked. The courier service will not allow you to open the parcel due to their policy. However, if there is any discrepancy or damaged item in your order you should email us within 24 hours and our customer service team will be glad to help you.